Editorial
[email protected]Reviews, scoring, methodology questions.
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Tips, corrections, partnership questions — pick a channel below or send a message.
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Tips
[email protected]Casino misbehavior, hostile T&C, slow payouts.
Compliance
[email protected]Licensing, RG, GDPR, takedown requests.
Write to us
Send a message
We welcome questions, feedback, and corrections from our readers. Whether you spotted an out-of-date detail in a review, want to suggest a topic, or represent a brand interested in working with us, this page explains the best way to contact BonusGrande and what to expect in return.
Choose the right channel
General enquiriesFeedback, suggestions, and questions about how the site works.
Editorial & correctionsReport an inaccuracy or outdated detail in any review or guide.
PartnershipsCommercial, media, and brand collaboration proposals.
What to expect when you write
We read every message and aim to respond to genuine enquiries within a few business days; busier periods may take a little longer. Including a specific page link and a clear description of your question helps us reply accurately the first time. For corrections, a source we can verify speeds things up considerably.
What we can and cannot help with
An important point: BonusGrande is an independent comparison and review site, not a casino operator. We do not run games, hold balances, or have access to any player account. If your issue concerns money, a bonus, identity verification, or a closed account, only the operator and, where applicable, its regulator can resolve it. The list below sets out the boundary clearly.
Pros
- Answer questions about how our reviews and ratings are produced
- Correct factual errors or outdated terms in our content
- Review partnership and media proposals from brands
- Point you to general responsible-gambling resources
Cons
- Access, unlock, or close your account at any casino
- Process deposits, withdrawals, or release a bonus
- Mediate disputes between you and an operator
- Provide legal, tax, or personalized financial advice
Frequently Asked Questions
How long does it take to get a reply? +
We aim to respond to genuine enquiries within a few business days. During busy periods it can take a little longer, and adding a specific page link helps us answer faster.
Can you help me withdraw my winnings or unlock my account? +
No. We are an independent review site, not a casino, so we cannot access player accounts, process payments, or release bonuses. Please contact the operator's support team and, if needed, its licensing regulator.
I found an error in one of your reviews. How do I report it? +
Use our editorial channel and include the page link plus a short description of what looks wrong. A verifiable source helps us check and correct it quickly. We update content as terms and conditions change.
How do brands propose a partnership? +
Send proposals through our partnerships channel with details about your brand and what you have in mind. Commercial relationships never influence our ratings; editorial independence is the foundation of our reviews.
