How do I close my account and get my balance?

Ask support in writing for account closure and state whether the reason is gambling-related, because that answer may route you into self-exclusion rather than a plain closure. Withdraw the balance first if you can: closure requests with funds present still require verification, and an unverified account cannot be paid. Real-money balances belong to you and should be returned, but active bonus funds with unmet wagering are normally forfeited. Dormant accounts attract inactivity fees at some operators after a stated period. Get written confirmation of both the closure and the final payment, and keep the email.